The term billing period refers to the period your card will be charged. E.g. if you choose monthly billing period, your card will be charged with the amount due every month and if you choose annual billing period, you will be charged once per year and you will receive a discount.

You will be guided through the Enteprise how to purchase a subscription for every service you require. Unfortunately, purchasing subscriptions through PO or other methods, is not available.

The Enterprise is a typical SaaS product. It's hosted exclusively on our servers and you do not have access to the source code or any deployables.

No. Your credit card details are not saved on our servers. All information goes directly from your computer to our payment service provider (Stripe).

All downgrades are only effective at the next renewal date. Your current subscription and limit for all services will remain active at its current level through the end of the billing period that you’ve already paid for. You can cancel or modify your downgrades at any time until the end of your billing cycle.

Yes! You can start with our Proof of Concept plan and upgrade to Expert plan later.

Our payment processing partner Stripe will try to withdraw the amount a few times. In case the payment was unsuccessful, you will receive an email to top-up your bank account or change the card on file. If there are multiple unsuccessful tries to charge the card, after a while, access to this building from the MClimate Enterprise and MClimate Home App will be suspended and renewed once the subscription due has been paid in full.

Price is calculated based on your plan. If you exceed the limitations of your current plan, you will be prompted to update. The cost calculation is performed based on the number of devices assigned to the building, as well as any other additional services you've purchased through the website.

Yes, you can cancel at anytime. Access to the services will be available until the end of the billing period.

You gain access to three primary services:
1. MClimate Enterprise - IoT Platform
2. MClimate Home App - mobile app to manage individual apartments/spaces.
3. MClimate API

No. You are not required to use any of our software services together with our hardware.
We publish the technical documentation of our devices in our LoRaWAN Resources page.

SLA refers to Service Level Agreement. The Service Level Agreement describes the services' availability that MClimate provides to you.

If our overall downtime for the month is below 99.9%, you will receive a refund for the month based on the terms documented in the SLA.

The pricing of our software products depends on the contract duration. For a 1-month contract, you get the standard price. For 12-month contracts, you get additional discount. Get in touch with us at sales@mclimate.eu if you are planning to sign a longer-term contract for your project.